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Customer Communities AdminNew Participant

How the CUPW strike affects your business

12/13/24 Update“It is my view, and the view of the FMCS, that the parties are at an impasse,” said Canadian federal Labour Minister Steven MacKinnon in a statement earlier today. The Labour Minister is now sending the labor dispute between CUPW and Canada Post to the Canada Industrial Relations Board (CIRB) in an effort to resume Canada Post operations and get striking CUPW workers back to work. The resolution of the strike now requires CIRB to agree with MacKinnon’s assertion that the negotiations are at a standstill.What does this mean for shippers?Despite recent movements, this situation is still ongoing. Canada Post customers still cannot ship or print labels at this time, and will not be able to do so until an official announcement has been made. What are the next steps?If the CIRB agrees, MacKinnon says the Labour Relations Board will order Canada Post, and all employees represented by the Canadian Union of Postal Workers, to resume operations and extend the terms of existing col

3 months ago

Customer Communities AdminNew Participant

Company announcements

Join us for Ecommerce Unfiltered! March 11, 2025

Did you know that 57% of consumers now expect orders to arrive within two days, but only 35% of retailers globally meet this demand? Join us on March 11th for an interactive live event where industry experts share their takes on the biggest 2025 trends in shopping, shipping, and logistics, straight from our recently released Delivery Benchmark Report.Register Now for Ecommerce Unfiltered – Real Talk on 2025 Trends & What They Mean for Your Business: shipstation.com/webinars/ecommerce-unfiltered/

3 months ago

Customer Communities AdminNew Participant

Company announcements

Introducing Our New Discogs Integration!

We're thrilled to announce our new integration with Discogs, the world's largest online music marketplace and database. This partnership empowers music sellers to efficiently manage their inventory and shipping operations while connecting with millions of passionate collectors worldwide.What is Discogs?Discogs is the premier online marketplace and database for music enthusiasts, serving as a comprehensive platform for buying, selling, and cataloging music across various formats. Whether you're dealing in vinyl records, CDs, cassettes, or digital releases, Discogs provides a trusted space where merchants can reach dedicated collectors and music fans globally.Benefits of ShipStation X Discogs:Streamlined order management: Process your Discogs orders seamlessly alongside your other sales channels in one unified platformAutomated shipping workflows: Save time with automated label creation and customized shipping rules specific to your music inventoryCollector-focused features: Ensure prope

3 months ago

Customer Communities AdminNew Participant

Show & Tell

Our New Partnership with Temu

Our New Partnership with TemuConnect with millions of global customers through direct marketplace selling.We're excited to announce our new integration with Temu, one of the fastest-growing global online marketplaces. This partnership opens up new opportunities for merchants to reach millions of customers worldwide through direct-to-consumer selling.Benefits of ShipStation X Temu:Seamless connection: Connect your existing ShipStation account to Temu's marketplace with just a few clicks Streamlined operations: Manage orders, inventory, and shipping for Temu alongside your other sales channels Global reach: Access millions of potential customers across Temu's international marketplace Competitive edge: Leverage direct-to-consumer shipping to offer better pricing while maintaining marginsHow to Connect TemuLink to: https://help.shipstation.com/hc/en-us/articles/31547340500123-TemuIf you have any questions, please feel free to reach out to support@shipstation.com. They will be happy to ass

3 months ago

ElizaNew Participant

Company announcements

Company Investors Update: Q4 2019

Hey Team, It’s been an awesome, but intense, winter. Many things are tracking well, but there are some challenges we’re working through. TL;DR Revenue is up 22% We’re scaling up important product initiative Apollo. We finally closed Microsoft for a major partnership Big time hire — we closed Joe Bloggs as our new VP All The Things Mrs Customer Success herself had a major life event — welcome to Baby Customer Success! Key Metrics: We continue to have a ton of momentum across every important metric. From Sep to Nov we grew revenue 5%+ Every Month. From Aug to Nov we grew 17%. We are also on pace for a really huge December. We’ve learned something big this quarter about our Pricing Model and by February we’ll be on a $2M run rate. Needless to say I’m cautiously pumped. We’ve basically 2x’d on revenue so far this year and I believe will have 2.5x’d by end of year. One big thing we are scaling up is our Super Cool New Widget. We now have 25+ Companies that have bought Our Supe

3 months ago

JennyNew Participant

General Q&A

How can I earn community badges?

I’ve noticed some fancy badges below some community profiles. What do I need to do to get these as well and where can I view them all?

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3 months ago

AnthonyPioneer

Tips & Tricks

Use Digital Hub to boost event RegistrationBest practise

Hey everyone! Just wanted to share a quick tip on using your community to increase event registration for your next event! We recently ran an event on the importance of Customer Success in 2020 and we saw a massive 70% of our event registrations come from signups on our community! What did we do? We simply set up an event on our community—announcing what we planned to cover and who would be speaking—and enabled event registration directly on the community. We also found that those who wanted to ask questions about the event did so in the comments section, which really got people excited about the topics we would be covering. What was also fantastic was that we saw those that attended the event kept the discussion going in the weeks after on the community too! So, definitely, for your next event be sure to use your community! ?

3 months ago

AnthonyPioneer

Tips & Tricks

Using user-groups for beta programsBest practise

We’re always updating our users on new features we launch via the community. It’s such a great way to communicate on a 1-to-many basis with our customers. Additionally, what’s even better is that we have started to launch beta testing groups on our community where we invite a certain number of customers to test new features before we release them. Not only does this allow us to iron out any bugs before a full roll-out, it also creates a real feeling of collaboration and togetherness between us and our customers. Such a great way to make sure you are building a product that really meets the needs of your end users!

3 months ago

ElizaNew Participant

Integrations

Pimping your reporting using custom integrationsIntegrations

Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs. To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company. DONE, RELEASED, YEAH! Example use-cases: You want to create an overview of all customer data, including demographics & usage of your platform, and then tie that into CRM data including how many times th

3 months ago

ElizaNew Participant

Getting started in the community

New to our Community? Introduce yourself!

Hey Community-friends!We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Frank! I have been with Company for about 2 years, having started at the Support Department to eventually climb my way up the ranks to be your trusted Community Manager! I live in The Netherlands, have a wife and 2 kids. Hit me up if you have any questions, concerns or just to say hi! (emoji)Looking forward to meeting you all!- Frank

3 months ago

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